Velo Apartments Ltd is committed to ensuring that your privacy is protected. That is why we are registered with The Information Commissioner's Office. Registration no.: ZA338913
Velo Apartments Ltd is both a Data Controller since we store data and a Data Processor since we process data.
Generally, you control the amount and type of information you provide to us through the use of the Site.
We may collect Personally Identifiable Information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously.
We will collect Personally Identifiable Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personally Identifiable Information, except that it may prevent them from engaging in certain Site related activities or being able to use our Services.
By using our contact form, we may collect your contact details including, but not limited to:
To book accommodation through us and allow us to fulfil our obligations to you as a Managing Agent for Serviced Apartments, you will be required to provide Personally Identifiable Information to us and Third Party affiliates through which bookings and credit/debit card transactions are handled.
Personally Identifiable Information collected for the purposes of booking accommodation may include, but is not limited to:
By creating an account, or purchasing a subscription, for one of our apps, we may collect your personal information including, but not limited to:
We automatically collect Non Personal Information about Users when they interact with our Site.
We use this information to help analyze trends among Users and improve our Site.
The information collected may include, but is not limited to:
Cookies are small text files that are stored by your browser on your computer or mobile device when you visit a Site. Cookies are used to provide core functionality and improve usability of websites by remembering your actions and preferences so that you do not have to keep re-entering information when returning to the Site or browsing to different pages.
Cookies can either be "persistent" (last for a set amount of time before expiring and being deleted) or "session" (normally deleted by your browser when you close your browser).
When you use and access the Site, we may place a number of cookie files in your web browser.
The cookies we use may be persistent cookies or session cookies.
We may use essential cookies to authenticate users.
A set of essential persistent cookies we use begin with the prefix "cookie-accept-" and are saved by your browser when you accept our cookie warning. These store your cookie preferences so that the warning does not appear every time you view our Site to make browsing the Site more convenient for you.
In addition to our own cookies, we also use various third-party cookies to verify users, help display content, perform analytics and so on.
This Site uses Google reCAPTCHA to verify that you are not a bot. We also embed YouTube videos in our Site. See how Google Inc. ("Google") uses data here:
You can control and delete cookies as you wish, usually via your browser "Settings" page.
If you turn off cookies, certain functionality from this Site will not work. You will not be able to use our contact form as we cannot verify you are not a bot without cookies and some parts of the Site may not load correctly.
We may also use third party tracking tools to improve our Site. Such third party tracking tools are designed to collect only Non Personal Information.
However, these tools are created, controlled and managed by parties outside of our control and hence we are not responsible for what information is captured by such third parties nor how it is used and protected.
The collected information is used to determine how people are accessing and using our Site. It is not used for any additional purposes such as profiling.
We use the information we receive from you for the following purposes:
We may use Personally Identifiable Information and Non Personal Information to customize our Site and help to provide you with a better service.
We may use Personally Identifiable Information and Non Personal Information to keep a record of communications and transactions for internal use only.
We may use any Non Personal Information collected from your use of the Site and aggregate such data for internal analytics that improve our Site and Service as well as for use or resale to others.
Your Personally Identifiable Information is never included in this.
We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes.
We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Site or Services (e.g. payment processors).
Personally Identifiable Information sharing with affiliates, with regards to our Services, will be undertaken to fulfil our obligations to you as a Managing Agent for Serviced Apartments.
Affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.
We may be legally required to disclose your Personally Identifiable Information to:
Lawful disclosure of Personally Identifiable Information may occur where it is necessary to protect the legal rights, property or personal safety of Velo Apartments, our Users, Clients, Guests, employees and affiliates etc.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personally Identifiable Information, username, password, transaction information and data stored on our Site.
We process bookings and transactions using credit/debit cards via services provided by Third Parties. We are not responsible for how information is collected, stored or processed by Third Parties.
Our Site may contain links to external websites which are not under our direct control.
You have the right to be informed how we are using your personal data.
You have the right to know exactly what information we hold about you and how that information is processed.
You have the right to have personal data updated if it is inaccurate or incomplete.
You have the right to have your personal data deleted or removed without providing us with a reason as to why.
You have the right to block or restrict our processing of your data.
You have the right to retain and reuse your personal data for your own purposes.
You have the right to object to data processing for:
You have the right to not have a decision made on you solely via an automated system.
We make every effort to ensure your data is collected and processed fairly and safely.
If you have any complaints regarding our handling of your data, please Contact Us immediately.
Additionally, you have the right to register a complaint with the Information Commissioner's Office or other relevant supervisory authority.
The contact details for our Data Protection Officer are:
1 Royal Terrace,
Essex SS1 1EA
+44 (0) 203 488 0122
When we do, we will revise the updated date at the bottom of this page.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
By using this Site or our Services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or our Services. Your continued use of the Site and Services following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have additional questions about Velo Apartments' collection and storage of data, or would like to exercise any of your rights, contact:
Velo Apartments Limited
Address: 1 Royal Terrace, Southend-on-Sea, Essex SS1 1EA
Telephone: +44 (0) 203 488 0122
Date Revised: 01 August 2019